So, I show up and wait in line. The pharmacy has finally created separate lines for "called in/used the website" prescription fills, vs people who just show up to get their prescription filled. That's one point in their favour, but I want to see how that works when there are bunches of people there, and not enough clerks. The trouble is, I don't want to actually have to take part in the experiment.
I get to a clerk, and after checking the bin, he tells me that they lost one of the prescriptions, so I had to wait for them to do a refill. Whee. I sit down and wait fifteen minutes for my name to be announced.
I tried to pick up my prescriptions, I really did. But I was told that since one was new (the one they lost--this is a prescription I've been taking for over a year) I had to go talk to the consulting pharmacist. And of course, there's a line over there, too.
After listening to the conversations before mine--the HIPAA people can now come after me for having excellent hearing and a low boredom threshold, and I was standing where I was supposed to stand, but if half the conversation is going to be at 125dB, everyone is going to hear it--I finally get a chance to talk to the pharmacist. Well, yes, there's a note on the prescription that I can either take it all at once, or split it into two doses. No, I take it all at once. I've been taking it like that for over a year now. No, it's not a new prescription, it's just when the refill was lost, the system they had tagged it as "new". Oh, okay--never mind, then. And he hands over the prescription bottles.
And on the lid of the prescription that was lost, and then erroneously tracked to consulting, there was a sticker: "Save time next time by calling in your prescription!"
Somehow, I don't think so.....
